Returns & Exchanges
At Dr Trust, we want you to be completely satisfied with your fashion purchase. If your item isn't the perfect fit or style, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items with original tags still attached into the original packaging to ensure they are protected during transit.
Affix Shipping Label
Print the prepaid return shipping label provided via email and securely attach it to the outside of your parcel.
Drop Off and Track
Hand over your package at any authorized courier location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing